Q-See Remote Client Software V 4.0.1 Dokumentacja Pobierz pdf (Strona 217)

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Chapter 10 Troubleshooting

To collect diagnostic information using the script

1OpenacommandpromptandchangetotheViewManagerprogramdirectory.

ThelocationforeachViewManagercomponentisshownbelow:

 ViewConnectionServer—

C:\Program Files\VMware\VMware View\Server\DCT

 ViewClientorViewPortal—

C:\Program Files\VMware\VMware View\Client\DCT

 ViewManagerdesktopsrunningViewAgent—

C:\Program Files\VMware\VMware View\Agent\DCT

2Runthesupportscript:

cscript vdm-support.vbs

Whenthescriptfinishes,itinformsyouoftheoutputfilenameandlocation.

3FileasupportrequestontheSupportpageoftheVMwareWebsite.

View Composer Support

Thesvi-supportscriptprovidedwithViewManagerofferscomponent‐specific

supportforViewComposerbycollectingconfigurationandloggingdata.This

informationisgatheredinordertohelpVMwarecustomersupportdiagnoseanyissues

thatmayarisewhileusingthisfeature.

Thesvi‐supportscriptmustberunwithcscript.exe,

acommand‐lineversionofthe

WindowsScriptHostthatprovidescommand‐lineoptionsforsettingscriptproperties.

MicrosoftTechNetprovidesdetailedguidanceonhowtousecscript.exe:

http://technet.microsoft.com/library/bb490887.aspx

Thesvi-supportscriptislocatedonthevCenterServerinthesamedirectoryasthe

ViewComposerservice:

C:\Program Files\VMware\VMware View Composer

OTEIfyoudidnotinstalltheprograminthedefaultdirectory,substitutethe

appropriatedriveletterandpath.

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Q-See Remote Client Software V 4.0.1 Dokumentacja Strona 217